Return & Refund Policy

- Returns are accepted within 30 days of the delivery date.
- Items must be unused, unworn, unwashed, and in their original packaging with tags (if applicable).
- Proof of purchase (order confirmation email or receipt) is required.
- Certain items are non-returnable, including:
  • Personal care products (e.g., intimate apparel, cosmetics)
  • Gift cards and downloadable products
  • Clearance or final sale items marked “non-returnable”

1. Contact our support team at support@pettycutie.com within 30 days of delivery to request a return authorization.
2. Include your order number, product details, and reason for the return.
3. Our team will provide instructions and, if applicable, a prepaid shipping label.
4. Securely package the item to prevent damage during transit and ship it to the address provided.

- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5 – 10 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
- If your refund is delayed, please first check with your bank or credit card company, as processing times may vary.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@pettycutie.com and follow the return process. In certain cases, we may provide an exchange option of a different color or size if available.

- Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., wrong or defective product).
- If using a prepaid label we provide, the shipping cost will be deducted from your refund (unless otherwise stated).

If you receive a defective, damaged, or incorrect item, please contact us immediately with photos of the product and packaging. We will prioritize resolving the issue by offering a replacement or full refund at no additional cost to you.

We reserve the right to refuse returns or refunds if:
- The return request is made beyond the 30-day window.
- The item has been used, damaged by the customer, or is missing parts not due to our error.
- The item is returned without proper authorization.

For any questions or assistance regarding returns and refunds, please contact our support team:
support@pettycutie.com