At PettyCutie.com, we strive to ensure a seamless shopping experience for our customers. Please review our shipping and return policies carefully.
Shipping Policy
1. Domestic Shipping (Within the United States):
- Orders are typically processed within 1-2 business days.
- Estimated delivery time: 3 to 10 business days.
2. International Shipping (Outside the United States):
- Orders are processed within 1-3 business days.
- Estimated delivery time: 10 to 14 business days, depending on the destination and customs clearance procedures.
3. Shipping Costs:
- Shipping rates are calculated during checkout based on your location and selected shipping method.
4. Order Tracking:
Once your order is shipped, a tracking number will be provided via email. You can track your package directly on our website or through the carrier’s tracking portal.
Note: Delivery times may vary due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.
Return Policy
We want you to be completely satisfied with your purchase. If you’re not, our 30-day return policy allows you to return eligible items for a refund or exchange.
1. Eligibility:
- Items must be returned within 30 days from the date you received your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as custom-made or intimate products, may not be eligible for return.
2. How to Initiate a Return:
- Email our Customer Support at support@pettycutie.com with your order number and reason for return.
- Our team will provide a return authorization and detailed instructions.
3. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited to your original payment method.
4. Return Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
5. Exchanges:
- Exchanges are subject to product availability. If the item is unavailable, a refund will be issued.
6. Non-Returnable Items:
- Gift cards
- Final sale items
- Personalized or custom-made products
Need Assistance?
If you have any questions about our policies or need further assistance, please don’t hesitate to contact us at support@pettycutie.com. Our customer service team is here to help!
Thank you for choosing PettyCutie.com. We value your trust and look forward to serving you again!